Patients & Whānau
As a team, we are passionate about providing the best care possible for our patients and their families.
Shayne Wylie, Charge Nurse Manager
We have ICU Consultants and Registrars giving our unit 24 hour medical cover.
Registered Nursing Staff
We have a Charge Nurse Manager, a Clinical Nurse Specialist, and Registered Nurses. Your family member will have a specific nurse allocated to them on each shift.
Some of the other staff you might meet include: Receptionist, Chaplains, Cleaners, Healthcare Assistants, Physiotherapists, Radiographers, Social Workers, and Students.
Procedures & Emergencies
Critically ill patients often require procedures to help monitor them more closely, or to deliver medication more effectively. Sometimes patients deteriorate and require emergency care, surgery or other procedures. As a result, sometimes visitors are asked to leave for a while. Please be patient in such circumstances.
We value keeping family and friends of patients up-to-date about their loved one’s condition. This happens via formal family meetings as well as bedside ‘catch ups’. Please bear in mind the following points:
- Where possible, please choose a sole person to act as a family spokesperson. This gives us one point of contact whom we can trust to relay information to the rest of the family.
- It can help to write questions down and bring them to these family meetings.
- We can provide documentation to help with passports and flights if you have overseas family members who need to travel at the last minute from overseas.
We welcome all family and friends of our patients. However, due to space limits, only two people can be at the bedside at any one time. Please remember to please be respectful of others when in the unit or the waiting room, as not every day is a good day for all families.
Visiting arrangements have been changing due to the evolving COVID-19 pandemic. Up to date hospital wide visitor information is available here
You are welcome to visit any time except during our ward rounds, which are between 9.00am and 12.00pm.
Out of Hours Access
If you visit outside of normal hours and the hospital doors are locked, press the button on the speaker outside. Let security know who you are coming to visit and they will escort you to us.
Please wash your hands or use the sanitising gel supplied before entering. Our patients are very unwell and susceptible to infection.
If you are unwell
For the protection of our patients, we ask that you delay your visit until you are feeling better. If you are unwell and still want to visit, please let one of our nurses know and ask for their guidance.
Unfortunately, flowers are not permitted in the unit as they can be a source of infection and can be an electrical hazard if water is spilt.
Cell phones must be switched off within the unit itself. They may interfere with some of our equipment and they also pose a potential risk to patient confidentiality if used inappropriately.
Privacy and Advocacy
In the interest of patients and their visitors we ask that you respect the privacy of others. We will always try to act in the best interests of your family or friends but we welcome any feedback and input that you might have about the care that we provide. More information about patient rights and privacy are available in the unit and relatives' room.